Returns & Cancellation Policy

RETURN POLICY

What’s your return policy?

We're sorry you didn't love our BYBI goodies!

Returns are accepted within 30 days of purchase if a product is classed as faulty or arrived damaged. Please contact our Customer Care team [email protected] if you have further questions. 

Products purchased through an authorized retailer must be returned to the original place of purchase, in accordance with the retailer’s return policy.

How do exchanges work?

We are unable to process exchanges at this time. Please place a new order at your convenience. We sincerely apologize for any trouble this causes. 

 

CANCELLATION POLICY 

How can I cancel an order?

Unfortunately, we are unable to cancel orders once they are placed. 

If you need to edit your order before it ships, please email our team at [email protected]. While we cannot guarantee we'll be able to catch your order before it ships, we will do our best. We apologize in advance for any inconvenience this causes.

Updated: July 30, 2021