The quickest way to reach us is through the chat. Just tap the icon in the bottom left corner of your screen. Our team are on hand to help with orders, product questions, and anything else.

You can also browse our Help Hub for answers to the most common questions about shipping, returns, ingredients, and more.

Email: hey@bybi.com

Address (not for returns):

MYSTIC ELEMENTS LIMITED (t/a BYBI)

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Company number: 16777156